Returns & Refund

Online Orders' Return & Refund ( UAE ) :

• Return & Refund Policies

  • 1. Returns will be accepted within 7 days from the date of receipt in saleable condition ( original Packaging ). You have to provide our staff with the original receipt. All returns will be processed within 7-10 days Please contact us before you bring your returns.

    2. The following Items are NOT Returnable:
    　o CD, DVD, handmade items and audio visuals 
    　o Dated Items (calendar, diaries)
    　o Figurines, stationery & Collectible items

    3. Refund will be processed once we receive the returned items, hence the refunded amount will be credited back to the Payment card used for the online purchase. The refund will take 7 days approximately.

  • Refunds will be processed through bank transfer only & may take 2-14 days approximately

• Defective Item

  • If you find the item you bought is defective, please contact us by e-mail so that we can arrange an exchange/refund of the item .

Online Orders' Return & Refund ( Overseas ):

• No return/refund for overseas orders once shipped outside the UAE.

For help & further inquiry please email- hello@bookworlduae.com